Our refund and returns policy lasts up to two years.
Our service appointments are non refundable. We may offer to reschedule at our discretion, please contact us as soon as you know you can’t make the appointment.
Collection only orders made online will incur a £5 admin fee to cover the loss to our business in transaction fees and product preparation. You will have signed to agree to these terms on the checkout page by entering your email.
For orders made to be shipped online, you are entitled to cancel your online purchase within 14 days of making the order if not yet shipped to you, and you may return damaged items purchased online within 14 days, or instore within 7 days. In order to receive a full refund, the item must be in the same condition as you received it, including the packaging.
To be eligible for a product return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you wish to return your order, please contact customer support at firstname.lastname@example.org within 14 days of receiving your order notifying us that you wish to cancel your purchase. Please note, shipping costs are non-refundable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery when purchased online, or 7 days after purchasing in store.
We offer an extended warranty of two years for all car seats, and 365 days for accessories.
We may request a description of fault along with supporting images and with proof of purchase. We can then support you in securing the best solution to get you safely back travelling in your car as quickly as we can.
The product warranty covers only manufacturing defects that existed when you received the product. Original faults must be present and confirmed by the manufacturer of your seat (we will confirm this with them). We reserve the right to offer a warranty repair, replacement, or a refund (full or partial depending on circumstance). The product warranty will not apply if upon inspection, no fault is identified or if the damage has been caused by misuse.
If the item is found not to be defective or faulty but as a result of misuse, there will be a charge applied for the collection and re-shipment. These are fees are as follows:
- Package with weight under 20 kg – £15.00
- Package with weight over 20 kg – £35.00
You as a customer are responsible for ensuring the safe return of your goods.
We therefore recommend the use of a trackable service.
If the product is out of warranty or damaged or if you have any other questions, you can always contact us via our support via live chat on our website or Facebook.