We Are Here to Help You!
Complimentary fitting with all seats
F.A.Q & Contact Information
Why is there a fee?
Our volunteers will offer you a 1:1 appointment, tailored to support your exact needs. Should you choose to purchase with us, we offer you £10 of the fee off the cost of your seat and the remaining £5 goes into your support fund. You do not have to purchase the same day for the discounted fee. As a non profit project run by volunteers, we hope you agree this small donation is worth it.
Do I need an appointment?
In short, no. However, we strongly recommend it. As volunteers, not all of us are trained in car seat advice. When appointments are booked, it allows us time to rota the correct staff in the store for you. There are also times during the week that are very busy or fully booked and we cannot accomodate a walk in.
I have more than one car...
That’s not a problem. We can fit up to 2 vehicles on one appointmntment. If you have more cars, please call us on 01332 345041 so that we can manually book you in for a longer slot. There may be a need to book two appointments if there are several cars which may require different seats or if you have other family.
What happens during an appointment?
The form you complete during booking will offer us information to help narrow down a wide range of seats to the most suitable ones.
When you arrive in store, your little ones will be welcomed in to play in our Cosy Corner. We will introduce ourselves and offer you information on what we do, why we recommend rear facing and begin with a brief outline as to the seats we have in mind for you.
We then extensively explain the features of the seats, demonstrate how they are used and installed, fit check them with your child and give you plenty of opportunity to try them yourself. If a seat has met your needs, we then fit check in your car. Furthermore, we teach you how to install and uninstall it yourself, in your own vehicle. Again, you can try your child in the seat in your car.
If at this stage you wish to purchase a seat, we generally have stock available on the day. We discount £10 of your booking fee off the cost of the seat. You are also welcome to take some time to think about it, there is absolutely no pressure from us at all.
Is there parking available?
Immediately outside the store in on street pay and display parking. This can be busy at times and we recommend arriving a little early to allow time for waiting. Usually traffic moves quickly and parking spaces become available. Kindly note, one side of the street is permit only.
Opposite the store is a car park that can be used ever day EXCEPT Saturdays. We do advise checking whether there is a football match on at Derby Stadium as this can create parking issues.
Why only rear facing?
The car seats we choose to retail are developed based on the philosophy that children and their families should be able to travel and move in the safest possible manner. Many studies based on actual car accidents, show that the risk of death or serious injury in a collision increases about 5 times for children who travel in forward-facing car seats, compared to children traveling in rear-facing car seats.
What age does rear facing go to?
At Midlands Car Seat Centre, we recommend for children to travel in a rear-facing car seat for as long as possible. In most cases this up to 25 kg (soon to be 36kg with one particular seat) and preferably up to 7 years of age. Until the child has passed the maximum weight limit of the car seat or when the child’s head is up by a third above the edge of the headrest (roughly at the height of the child’s eyes) they should remain rear facing. Since all children grow in different ways, it’s difficult to offer an exact age for when it’s time to turn forwards. If it could be possible, even adults would travel rear-facing, as evidence shows it is safer for us too. A rear-facing car seat reduces children’s injuries by up to 90 percent.
Read this blog to see how the head and vertebrae develop, which are some of the biggest reasons we recommend to use rear-facing car seats as long as possible.
Why is it legal to foward face earlier?
It’s a good question, and one that are fighting to create a change in laws for. Read this blog about Erin, who followed the law and lost two of her three children in an accident. Our laws aren’t good enough. In Sweden it is common practice to rear face to a minimum of 4 years old and they have nearly NO fatalities of children.
Are multistage seats safe?
Multistage seats are legal. When it comes to independent testing, the consensus amongst multistage seats is that they pass less well in their independent stages. That is, a group 0-3 may pass fine in stage 1, poorly in stage 2, and fine in stage 3, but still be marketed as being a good choice. Now, we aren’t saying they’re unsafe, but there are LOTS of safer choices. Multistage seats will not rear face beyond 18kg, often recommend harnessing until 25kg (read this blog on harnessing in a forward facing seat) and most likely will need far more space than other seats.
The most cost effective way to travel safest of all, is to have a designated infant carrier, followed by a 25kg erf seat, then a high back booster to 150cm. Alternatively there is only one seat we do recommend from birth: the axkid one+, due to it’s excellent positioning from birth.
Is shipping available for online purchases?
We don’t currently ship our seats. There are two reasons for this:
- We want to ensure the exact condition of your seat is of a high standard when it becomes yours.
- We are passionate to offer you as much as we can in terms of service, and strongly believe there is great value in being taught by us, on how to fit your seat. We aren’t trying to make a quick penny, we are here to help make your journey smoother.
What are the R44, R129, and I-size regulations?
In quick terms, R44 is an outdated regulation based on weight. R129 is the new regulation based on height. Currently seats are available with either regulation and R44 seats will remain to be safe if you have recently bought one. I-size is a standardised set of conditions for vehicles and seats designed to make it easier to fit seats. An I-size seat and an I-size vehicle will be compatible with each other. I-size was the first criteria to meet the new R129 regulation, and more recently belted seats are now being manufactured to the R129 standard.
Are all UK seats safe if they are sold?
All seats sold in the UK have to have passed the baseline UK laws. Unfortunately, the criteria to pass these laws is far lower than we know to be safest. There is a large difference between legal, and safest.
At Midland Car Seat Centre, we choose our brands carefully. The seats we stock are tested to a higher standard than the UK laws. Some of our seats are independently tested through ADAC, and others have passed the toughest test – Swedish Plus Test.
Read our blog about these tests to feel fully informed in your decision.
I didn't buy my seat from you, can you fit it?
If you have a seat that we stock, and you would like it fit checked by us, you can book in here to do so: Book me in!
If it is not a seat we stock, please contact us and we may be able to assist, or refer you to another retailer who is better suited.
What is a back order?
When ordering online, if you see a message that says ‘available on back order’, it means we have it on order, due to be delivered to us soon. With the recent changes in Brexit and the added pressure of Covid, we have been experiencing some delays and thank you very much for your patience. We will arrange for your seat to be fitted ASAP.
I live far away, can you deliver?
Please see above “ss shipping available for online purchases”. If you still would like to discuss a discretionary offer to post, please do email us at email@example.com and we will do our best to accomdoate your needs.
Where do I collect my order from?
We are waiting on the completion of our brand new store, coming very soon! Meanwhile, you can collect your seat from:
18 Liversage Street, DE1 2LH.
This is our store also, and the same staff can be seen here too.
I don't want me seat fitting, can I just collect it?
Absolutely. You are welcome to return in the future to have it fit (subject to a small charge). We cannot accept any responsibility for a seat not fit by us.
I've had an accident, what should I do?
In nearly all cases, this will require a replacement seat. Speak to your insurance and check the policy for the value your insurance will pay towards your new seat. Please note, if your insurer is insisting on Halfords vouchers but this was not written into your policy, you have a right to refuse.
If you have lost your proof of purchase from us, please contact us to have a copy sent to you via email. We can assist you with a replacement seat.
Do I have to create an account?
You are more than welcome to checkout as a guest.
Do you have any discounts for NHS/multiples?
Yes we do. Please contact us for a discretionary offer on 07368450874.
Do you price match?
We will do our best. As we are non profit, price matching means taking the funds directly out of the support funding for families. Prices are set by the manufacturers and as retailers, we are asked to adhere to them in order to keep things fair. Sadly not all retailers follow this and some keep sales prices beyond what we are asked as retailers to do. As an ethical company, and a non profit one, we believe in following the prices set by our brands. We truly believe there is great value in our service and the extra cost will be absolutely worth shopping with us.
What data is stored?
Tuesday – Saturday: 10am – 4pm
Wednesdays: 10am – 2pm
Sunday: 11am – 3pm
Please see our social media for short notice and seasonal holiday closures.
Call Or Text
General: (01332) 345041
Out of hours: 07368450874
We’d love to share our news and stories with you. Follow us and invite your friends onto your journey too. Help us to support others.
Join Our Community
Join us on Facebook along with many other families, to chat, share and help educate others. Find our friendly Facebook group here.
Live Chat Support
In the bottom corner of your screen, you should see a chat box that opens a window directly to our staff. We aim to respond within a few ours where possible.